Terms of Service

Last updated 30 September 2026. Medding is a wedding-planning service ("Medding", "we", "us"). By creating an account or otherwise using Medding, you agree to these terms. If you don't agree with them, please don't use the service.

Who can use Medding

You must be at least 18 years old and able to form a legally binding agreement to create a Medding account. Guests you invite never create an account of their own, so this age requirement applies to the person opening the workspace, not to every guest listed in it.

Your account

You're responsible for the accuracy of the wedding, guest, and event information you add, and for keeping your account credentials secure. Notify us immediately at hello@medding.org if you suspect unauthorized access to your account. You may only add guests and their contact details for people you have a legitimate reason to contact about the wedding in question — you are responsible for having a lawful basis to hold and share their information through Medding, in the same way you'd be responsible for a personal address book or spreadsheet.

Payments and subscriptions

Plus and Complete are one-time purchases, charged once through Stripe's secure checkout — never a recurring charge, and nothing is ever charged without you completing that checkout yourself — or, where the Medding team agrees it with you, paid by bank transfer or in cash, which the team records against your wedding. Medding Memories, where available, is a monthly or yearly subscription you can manage or cancel at any time from your billing settings; cancelling stops future charges but does not automatically refund the current billing period. If a Memories payment fails, your gallery keeps its extra room for a grace period (seven days today) while Stripe tries the payment again, and we email the wedding's owners; if it is still unpaid when the grace period ends, the extra room stops until it is paid. All prices are shown before checkout, include VAT, and are in the currency displayed at checkout. Stripe processes every card payment directly — Medding never receives or stores your full card details. Discount codes, referral rewards, and promotional pricing are applied at our discretion and may be withdrawn or changed for future purchases at any time without affecting purchases already completed.

Moving up to a higher plan costs the difference: what you have paid for your plan, less anything refunded, is taken off the higher plan's price. A plan at or below the one your wedding has is not sold to it again.

Your right to cancel

A plan is digital content that starts as soon as you buy it. Before checkout you tick a box that says "I want my plan to start now, and I understand I lose my 14-day right to cancel once it starts". Checkout shows the same words beside the pay button, we record when you agreed and to which wording, and the receipt we email you confirms it. Medding Memories, where available, works the same way, and the email confirming your subscription confirms it too.

A plan the Medding team activates for a payment made another way (a bank transfer or cash) was not asked to start before your 14 days to cancel had passed, so you keep that right: tell us within 14 days of the day the team activates it and we refund what you paid in full. The receipt we email you says until when, and where to write.

Refunds

Separately from that right, one-time purchases (Plus, Complete) are refundable within 14 days of purchase if you contact hello@medding.org and haven't made substantial use of the purchased features. Subscription charges already taken are non-refundable, but you can cancel at any time to stop future charges. This does not affect any statutory refund rights you may have under the law that applies to you.

Acceptable use

Don't use Medding to: send unsolicited bulk communication unrelated to a wedding you're planning; store content you don't have the right to store; attempt to access another workspace's data; probe, scan, or test the vulnerability of the service without our written permission; or use the service in a way that violates any applicable law. We may suspend or terminate accounts that violate this section. A suspension is described under “Termination” below.

Your content

Your wedding, guest, and event data, and any photos or files you or your guests upload, belong to you. We don't claim ownership of content you add to Medding. You grant us only the limited license needed to store, process, and display that content back to you and the guests you've authorized, as part of operating the service.

The vendor directory and reviews

Medding adds the businesses listed in its vendor directory and moderates them: we can hide, suspend or remove a listing. A business can claim its listing and then edit it: the claim is approved at once when the email address of the claimant's Medding account is the listing's contact email, and otherwise only after we review it. A featured listing is paid placement: it is shown ahead of the others in the searches it matches, and always marked as sponsored. A review can be written only by the couple, or their planner, of a wedding that has worked with the business: one that accepted a quote from it through Medding, or whose booking we have verified. Each wedding has one review per listing, which it can update. We check every new or edited review before it appears, and we may reject or remove one that breaks our review policy or these terms. A review shows its star rating and its text, not its author's name, and the business can reply to it once. Anyone signed in can report a published review.

Service changes

We may add, change, or remove features, and may adjust plan limits (such as guest counts, storage quotas, or CSV import row caps) as the product evolves. We'll give reasonable notice before any change that meaningfully reduces what an existing paid workspace already has access to.

Termination

You can stop using Medding and delete your account at any time: planners from Workspace settings, vendors from Your account in the vendor portal. The owner of a workspace can delete the whole workspace from Workspace settings. We may suspend or terminate an account that breaches these terms, with notice where practical. Suspending an account signs it out everywhere and stops it signing in until we lift the suspension; suspending a workspace stops its members using it and stops its guest website and RSVP links being served (they show a not-found page), and we keep the data meanwhile. A person whose workspace is suspended can still download their account data and contact support, and we lift a suspension when its reason no longer applies. On deletion, your data is removed as described in our Privacy Policy.

Disclaimers and limitation of liability

Medding is provided "as is" and "as available". We take reasonable steps to keep the service available, secure, and your data safe, but we don't guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, Medding's total liability to you for any claim arising from your use of the service is limited to the amount you paid us in the 12 months before the claim arose, and we are not liable for indirect, incidental, or consequential losses. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death, personal injury, or fraud.

Governing law

These terms are governed by the laws of England and Wales, and any dispute not resolved informally is subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere, mandatory consumer-protection laws of your own country may also apply.

Changes to these terms

We may update these terms from time to time. We'll update the date at the top of this page, and where a change is significant, we'll make reasonable efforts to notify existing account holders directly before it takes effect.

Contact

Questions about these terms? Email hello@medding.org.